You may cancel your order at any time and for any reason within 5 working days of delivery of the Products ordered. ('working' days do not include Saturdays, Sundays and public holidays).
ORDERS FOR CERTAIN PRODUCTS MAY NOT BE CANCELLED - THESE INCLUDE: (A) PRODUCTS THAT HAVE BEEN CLEARLY PERSONALISED; AND (B) PRODUCTS THAT ARE PERISHABLE AND HAVE BEEN OPENED, INCLUDING ALL TEAS, INFUSIONS AND FOOD PRODUCTS.
If you wish to cancel your order you must notify us of your wish to cancel in writing via email or royal mail and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery.
We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation and having received the returned goods in re-saleable condition.